Return and Return Policy

Returns and Refunds

Return and Exchange Policy

  • To benefit from the return, exchange and warranty services, the original invoice must be brought.
  • The customer has the right to return or exchange the products within 14 days from the date of purchase, provided that the product is in its original condition in the same condition as when purchased with all its accessories
  • Return and exchange include all items except (coffee and coffee, coffee tools, cups, kumex pot, paper filters) unless there is a manufacturing defect in the item.
  • In the event that the product to be replaced is not available. Through the website, the customer will be contacted to obtain his permission in case he wants another product.
  • Products that have been opened will not be replaced if it is not proven that there is a manufacturing defect in them, noting that the non-replaceable products are all that leave or break. About warranty terms such as (misuse – cutting – breakage – the product opened in an unnatural state – failure to follow the operating instructions – exposure of the product to water if it was not waterproof – performing any external maintenance – the device completely or partially malfunctioning in the event of The use of accessories that is not compatible with the characteristics of the device.
  • If the product is checked and it turns out that it is under warranty and the malfunction is found, the product will be compensated A customer has a new product and the store bears the shipping cost. A bill of lading is sent to the customer, and the customer is expected to deliver the product to the shipping company within 7 days from the date of sending the bill of lading to him. And the customer is agreed on the delivery method for the shipping companies with the customer service team according to the policy of each city and from where the product was purchased, and the policy will be canceled if the customer does not deliver the product to the shipping company within this period.
  • The customer bears the shipping value. In case of exchange or return

If you wish to inspect a product under warranty within the city of Riyadh, by going to one of our branches in the city of Riyadh.

  • Receipt of the shipment from the shipping company is an acknowledgment by the customer that the shipment (carton) is in good condition and has not been opened before receipt
  • Electronic devices “mobile phones, AirPods, Bose, Beats, Osmo Mobile “
  • 24 months agent warranty – please check the product page.

How to redeem cash at the store

If the payment was made by card, the amount will be refunded via the card. In the event that payment is made upon receipt, the customer will be contacted by the customer service to request a Rajhi bank account to be refunded. p>